Returns & Refunds

This Returns & Refunds policy explains how VAPEQ10 handles return requests, refund requests, damaged items, wrong items, missing items, and order issues. Please read this page before sending any product back.

1. Contact Us First

If there is a problem with your order, please contact us before returning any product. Send your order number, product name, photos or videos of the issue, and a clear description of what happened.

2. Return Request Period

You may request a return within 15 days after receiving your order. Return requests made after this period may not be accepted unless approved by our support team.

3. Return Conditions

To be eligible for a return, the item should normally be in the same condition as when you received it, unused, unopened where applicable, and in its original packaging. You may also need to provide the receipt, order number, or proof of purchase.

4. Return Address and Instructions

Please do not send any product back before contacting us. If your return request is accepted, our support team will provide the return address and return instructions by email or WhatsApp. Items sent back without prior return approval may not be accepted.

5. Issues We Can Review

  • Damaged items received.
  • Wrong items, wrong models, or wrong flavors shipped.
  • Missing items from an order.
  • Order quantity or stock issues confirmed by our support team.
  • Other product or delivery issues reviewed by VAPEQ10 support.

6. Items That May Not Qualify

For hygiene, safety, and compliance reasons, opened or used disposable vape products may not qualify for return unless the issue is confirmed by our support team. We may also be unable to accept returns caused by incorrect customer information, local import restrictions, refusal of delivery, or mixed flavor requests that were not confirmed with us before ordering.

7. Refund Method

If a refund is approved, it will normally be processed back through the original payment method where possible. The final refund time may depend on the payment provider, bank, card issuer, cryptocurrency payment process, or other payment service.

8. Exchanges and Replacements

Depending on the issue and product availability, we may offer a replacement, exchange, partial refund, store credit, or another solution confirmed by our support team.

9. Before Ordering

Please check the product name, quantity, flavors, nicotine strength, delivery country, and warehouse information before placing an order. For bulk orders or mixed flavor requests, contact us first to confirm availability.

10. Helpful Links