Frequently Asked Questions

MOQ starts from 10 pcs. This means most products should be ordered from 10 pieces or more. For bulk orders, larger quantities, or special stock checks, please contact us before checkout.

Yes, but please confirm first. MOQ starts from 10 pcs. If you want mixed flavors, contact us on WhatsApp before checkout so we can confirm the available flavors and stock for that product.

Not always. VAPEQ10’s basic rule is MOQ 10 pcs per product. Mixed flavors may be possible, but availability depends on the product and current stock. Please confirm with support before ordering.

Yes. VAPEQ10 supports wholesale and bulk orders for disposable vapes. Please send the product name, brand, model, quantity, delivery country, and preferred warehouse to our team for a quotation.

Please contact us as soon as possible. If the order has not been processed or shipped, we will try to help. If the order has already been packed or dispatched, changes may not be possible.

We accept various payment methods, including credit cards, debit cards, cryptocurrency, and more. You can view the available payment options on the checkout page.

Payments can be declined for several reasons, including incorrect card details, insufficient funds, bank or card issuer rejection, payment provider checks, or an expired checkout session. Please check your payment information, contact your payment provider, or try another available payment method.

We use secure checkout and payment processing tools to help protect transactions. Please make sure you complete payment only on the official VAPEQ10 website and do not share payment information through unofficial channels.

If you need an invoice, contact us after placing your order and include your order number, billing details, and any information required for the invoice.

No. VAPEQ10 does not currently offer cash on delivery. Available online payment options can be checked during checkout.

VAPEQ10 commonly supports shipping inquiries for many European destinations. Availability may vary by product, warehouse, courier conditions, destination, and local rules. If you are unsure whether we can ship to your location, please check the available options during checkout or contact VAPEQ10 support before placing an order.

Delivery time depends on the product, warehouse, destination country, courier, customs checks, holidays, and current stock status. Please contact us before ordering if you need a time-sensitive delivery estimate.

Shipping costs may depend on product quantity, parcel weight, delivery country, warehouse location, and shipping method. You can check available shipping options during checkout or contact us for bulk order shipping support.

When tracking information is available, it may be sent by email or shown in your account order details. If you cannot find tracking information, contact support with your order number.

Customers are responsible for checking local laws, age restrictions, import rules, taxes, duties, and business requirements in their delivery country. VAPEQ10 can provide order support, but we cannot replace local legal or customs advice.

EU Warehouse refers to products or stock that may be available from an EU warehouse or EU delivery channel. Actual availability can change, so please confirm stock before placing a time-sensitive or bulk order.

No. EU warehouse availability depends on the product, brand, model, flavor, quantity, and current stock. Please check the product page or contact us before checkout.

Yes. If you prefer EU warehouse stock, tell us the product name, quantity, delivery country, and required delivery time. We will check whether a suitable option is available.

Please contact us first with your order number, product name, photos or videos of the issue, and a clear description. Do not send products back before our support team approves the return and provides return instructions.

You may request a return within 15 days after receiving your order. Requests after this period may not be accepted unless approved by our support team.

Please contact support to ask for the correct return address and instructions. Items sent back without prior return approval may not be accepted.

We can review damaged items, wrong items, missing items, confirmed order quantity issues, stock issues, or other product and delivery problems. For hygiene, safety, and compliance reasons, opened or used disposable vape products may not qualify for return unless the issue is confirmed by our team.

If a refund is approved, it will normally be processed back through the original payment method where possible. The final refund time may depend on the payment provider, bank, card issuer, cryptocurrency payment process, or other payment service.

Email us at [email protected] or contact us on WhatsApp at +86 19307978807.

Please include your order number if you have one, product name, brand, model, flavor, quantity, delivery country, preferred warehouse, and photos or videos if you are reporting a problem.

Use a strong password, do not share your login details, and make sure you are using the official VAPEQ10 website before entering account or payment information.

You can read our Shipping Policy, Returns & Refunds, Terms & Conditions, and Privacy Policy pages for more details.