Terms & Conditions

These Terms & Conditions apply to the use of the VAPEQ10 website and to orders placed through our store. By using this website or placing an order, you agree to these terms. If you do not agree, please do not use this website or purchase products from VAPEQ10.

1. Adult Use Only

VAPEQ10 products are intended only for adults who are legally allowed to purchase and use vaping products in their country or region. By using this website or placing an order, you confirm that you meet the legal age requirement and that your purchase complies with your local laws.

2. Customer Responsibility

You are responsible for checking whether the products you order can be legally purchased, imported, possessed, and used in your delivery country. VAPEQ10 may refuse, cancel, or hold an order if we believe it may create compliance, delivery, payment, or safety issues.

3. Product Information

We try to keep product names, images, specifications, puff counts, flavors, prices, stock information, and warehouse information accurate. However, product packaging, flavor names, specifications, and availability may change. If you need a specific model, flavor, warehouse, or batch, please contact us before ordering.

4. Orders and Availability

Placing an order does not always mean that all products are immediately available. Some items may depend on current stock, warehouse location, brand availability, or supplier updates. If an item is unavailable, we may contact you to confirm a replacement, adjustment, partial shipment, or refund.

5. MOQ and Mixed Flavor Orders

Some VAPEQ10 products may have a minimum order quantity, including MOQ 10 pcs rules. Mixed flavor requests should be confirmed with us on WhatsApp or email before ordering. Available flavor combinations may vary by product, stock, warehouse, and order quantity.

6. Prices and Payments

Prices, promotions, and product availability may change without prior notice. We accept multiple payment methods, including credit cards, debit cards, cryptocurrency, and other available payment methods. You can view the available payment options on the checkout page.

7. Order Review and Verification

We may review orders for payment security, stock accuracy, delivery details, age-related compliance, or risk control. We may request additional information before processing an order. If the required information is not provided, we may cancel or hold the order.

8. Shipping and Delivery

Shipping options, delivery time, tracking availability, and courier choices may vary by product, warehouse, destination country, public holidays, customs checks, and carrier conditions. Delivery estimates are not guaranteed delivery dates. Please make sure your shipping information is complete and accurate.

9. Customs, Duties, and Local Rules

Customers are responsible for understanding local import rules, customs requirements, taxes, duties, and delivery restrictions in their country or region. If a package is delayed, returned, rejected, seized, or destroyed due to local rules or incorrect customer information, the final handling will depend on the specific case and our support review.

10. Returns and Refunds

Return and refund requests are handled according to our Returns & Refunds policy. For hygiene, safety, and compliance reasons, opened or used vaping products may not qualify for return unless the issue is confirmed by our support team. Please do not send any product back before contacting us. If your return request is accepted, our support team will provide the return address and return instructions by email or WhatsApp. Items sent back without prior approval may not be accepted.

11. Product Use and Safety

Customers are responsible for using products safely and according to the product instructions. Vaping products should be kept away from children and pets. Do not use a product if it appears damaged, leaking, overheated, or unsafe.

12. Prohibited Use

You agree not to use this website for illegal activities, fraudulent orders, false information, unauthorized resale where prohibited, attempts to bypass age or compliance rules, or any activity that may harm VAPEQ10, other users, payment providers, carriers, or the website.

13. Accounts and Information Accuracy

If you create an account or place an order, you must provide accurate and current information. You are responsible for keeping your account details secure and for checking your order details before payment.

14. Website Content

All website content, including text, images, layout, branding, and product presentation, is provided for shopping and information purposes. You may not copy, misuse, scrape, or reproduce website content without permission.

15. Limitation of Liability

To the fullest extent permitted by applicable law, VAPEQ10 is not responsible for indirect, incidental, or consequential losses related to website use, product availability, delivery delays, local restrictions, payment provider issues, or customer-provided incorrect information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page. Continued use of the website after updates means you accept the revised terms.

17. Contact Us

If you have questions about these Terms & Conditions, your order, payment options, mixed flavor requests, or product availability, please contact VAPEQ10.