Privacy Policy

VAPEQ10 respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and how you can contact us about privacy-related questions.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or use our services, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, account information, IP address, browser information, and messages you send to our support team.

2. How We Use Your Information

We use your information to process orders, provide customer support, confirm product availability, arrange delivery, respond to inquiries, manage accounts, improve our website, prevent fraud, and comply with legal or business requirements.

3. Order and Payment Information

We accept multiple payment methods, including credit cards, debit cards, cryptocurrency, and other available payment options shown at checkout. Payment information may be processed by payment providers, banks, card networks, cryptocurrency payment services, or other payment partners. VAPEQ10 does not use your payment information for unrelated purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website working, remember cart or account activity, improve shopping experience, understand website performance, and support security. You can manage or block cookies through your browser settings, but some website functions may not work properly without them.

5. Customer Support and WhatsApp

If you contact us by email, WhatsApp, or website forms, we may use the information you provide to answer your questions, confirm stock, support mixed flavor requests, handle order issues, or provide return instructions.

6. How We Share Information

We may share necessary information with service providers who help us operate the website, process payments, deliver orders, provide customer support, prevent fraud, or maintain website security. We do not sell your personal information.

7. Data Protection

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, payment system, or online transmission can be guaranteed to be completely secure.

8. Data Retention

We keep order, account, communication, and transaction-related information for as long as needed to provide services, handle support requests, meet business requirements, and comply with applicable legal or tax obligations.

9. Your Rights

Depending on your country or region, you may have the right to request access to your personal information, ask us to correct it, request deletion, or object to certain uses of your information. To make a privacy request, please contact us using the details below.

10. Third-Party Links

Our website may link to third-party websites or services, such as payment providers, delivery services, WhatsApp, or other tools. Their privacy practices are controlled by their own policies, not by this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page. Continued use of the website after updates means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how VAPEQ10 handles personal information, please contact us.